Conversational User Interface: Designing for Omnichannel Customer Experiences

Conversational UI Principles Complete Process of Designing a Website Chatbot by Leszek Zawadzki The Startup

conversational ui examples

It should recognize a variety of responses and be able to derive meaning from implications instead of only understanding syntax-specific commands. The language the bot uses would shape the input provided by the user. So shaping the behavior of the user, by providing the right cues, would make the conversation flow smoothly. Conversational UI helps brands connect with people in a simple and intuitive way.

Although a conversational UX and user interface built around it may seem like a magic bullet, they come with many challenges. One of the major things that set us apart from other conversational UI solutions is that they almost always refer to a chatbot. The conversations are contained within that familiar rectangle that pops up from a circle on the bottom right corner of a page.

Why should Conversational UI matter to your business?

And when we solve problems, we want to focus on the problem itself, not the interface. But interfaces make the process of problem-solving harder because they introduce a cognitive load on top of the problems. Conversational interfaces for health purposes are still in their infancy but have taken off during the COVID-19 pandemic. There are different types of CUIs, and it is important to design them successfully in order to have a successful AI assistant. Here at The Conversational Institute, we have designed various courses that allow you to develop a deep understanding of everything related to conversational design.

conversational ui examples

But, the app itself is pretty amazing because it deals with a tedious pain travelers know all too well. Because of its conversational UI filing a complaint is a whole lot easier and takes the stresses caused by airlines to be eased just a little bit. There are a lot of NLP services out there that are available today for developers. For this example, I’m going to show the LUIS project from Microsoft because it is free to use. So much of Machine Learning still remains inaccessible to developers.

Adding the Chat Component

Select a template (from which to initiate a conversation), select an AI persona, and add some data sources (so your AI knows what they’re talking about)! That’s it, your users can now interact with your product on human terms, at scale. For years we have been building a platform aimed at improving the experience of users on a website or in a product. We started in personalization, added a/b testing capabilities, widened segmentation possibilities, made it easier for companies to quickly add and test new features with our component framework, and more. Conversational interfaces save users time by helping them find what they are looking for.

conversational ui examples

Take note of extended human-machine dialogues where users keep asking the same questions in modified forms. In addition to all the source material you can upload in the AI training zone to be synced, we also provide many integrations so you can connect your AI to your favorite tools and services. It is also possible to request a different integration and we can look into tapping into your API as well.

Reach Customers on Existing Platforms

If you’re thinking about leveraging LLMs for your product, I encourage you to think beyond chatbots and build a truly revolutionary experience. Conversational user interfaces help operate smart homes powered by the Internet of Things (IoT) technology. This technology is transforming how we interact with everyday appliances, allowing individuals to control their lights, thermostat, security cameras, and other connected devices. Conversational interfaces are changing the way users interact with their devices every day. Understanding the benefits of these interfaces can help you decide if these interfaces are right for your design.

Our designers always keep a curious eye on the latest tech trends and are ready to apply the freshest knowledge in designing your chatbot. And here we have more about UI/UX trends and SaaS trends for 2021; read them on. The main thing here to remember is that a conversational interface should correlate with your brand values and act as a brand ambassador. The rest is up to you and your business to decide what voice your chatbot will have. This summer, we released a web app that’s not the type of app typically thought of as a candidate for Conversational UI.

The difference between good and average chatbots is how they make the customer feel and how fast they solve their problems. The main purpose is to eliminate the feeling that you are talking to a machine instead of a human being. In this blog post, we explore the concept of conversational UI further and discuss how it should revolutionize how we design conversations in applications.


While basic bots and text-based assistants leverage images and video to convey their message, voice assistants have the downside of only relying on voice. Voice is sufficient for some use cases, such as re-ordering a frequently purchased item but it’s not a good interface for examining a new product or picking an item from a menu. For example, Dan Grover demonstrates that ordering a pizza takes 73 taps on a pure text interface and 16 taps from the Pizza Hut app which uses both text and images. Babylon Health allows users to find and connect with doctors on demand. The chat feature is a good example of conversation UI because it provides input choices, aka answers, as a doctor asks questions and speaks with you. Although there are no chatbots here, the chat itself is improved to use techniques from conversational UI.

Read more about https://www.metadialog.com/ here.